Returns and Exchange Policy
At Binaf, we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a product due to defects, damages, or receiving an incorrect item. Please read our returns and return policy carefully to ensure a smooth and hassle-free return process.
1. Eligibility for Returns & Exchanges
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You may initiate a return or exchange only if the product is defective, damaged, or incorrectly delivered (e.g., wrong size, item not as ordered).
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All return/exchange requests must be raised within 7 days of delivery. Returns or exchanges after this period will not be accepted.
2. Sale Items / Final Sale Products
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Products purchased during a sale or at a discounted/final-price event are NOT eligible for return, refund, or exchange.
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Sale / Final Sale products are final sale products and all sales are final.
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This includes all clearance, discount codes, flash sale items, and seasonal offers.
3. How to Initiate a Return/Exchange
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Log in to your Binaf account.
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Go to Order History, select the relevant product, and click Return / Exchange.
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Complete the steps with a valid reason and photos if requested.
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Alternatively, you can contact our support team via WhatsApp at +91 81693 29446 to request assistance.
4. Return / Exchange Conditions
To be accepted, returned products must be:
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In original, unworn, unwashed, unused condition
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With original tags, labels, packaging, and accessories intact
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Returned in a secure package to prevent freight damage
5. Shipping & Costs
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You are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
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We recommend using a trackable shipping method — we aren’t responsible for return shipments that are lost or damaged in transit.
6. Refund & Exchange Processing
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Refunds are issued as store credit / online credit only (not refunds to original payment method).
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Store credit will be processed within 3–5 working days after we receive and inspect the returned product.
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If you choose an exchange, we’ll ship the replacement once your return is received and approved.
7. Exceptions & Non-Eligible Returns
We do not accept returns or exchanges for:
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Products damaged due to misuse, improper care, or wear after delivery
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Items returned after the 7-day period
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Sale / discounted / final sale items (see section 2)
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Personalized/customized orders (as already stated on the customization section)
8. Wrong / Defective Item Guarantee
If you receive a product that is defective, damaged, or not as described, we will gladly accept a return or exchange within the eligible period and refund your return shipping cost.
9. Need Help or Have Questions?
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WhatsApp: +91 81693 29446
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Email: support@binaf.in
Our team is happy to guide you through the process.