Returns and Exchange Policy
At Binaf, we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a product due to defects, damages, or receiving an incorrect item. Please read our returns and return policy carefully to ensure a smooth and hassle-free return process.
1. Eligibility for Returns:
You are eligible to initiate a return under the following conditions:
- You have received a defective, damaged, or incorrect product.
- You must initiate the return within 7 days of receiving the product. Please note that we strictly adhere to this timeline and will not entertain returns or exchanges if this period has been exceeded.
2. Initiating a Return:
To initiate a return, you can follow these steps:
- Log in to your Binaf account.
- Navigate to the "Order History" section.
- Locate the specific order containing the product you wish to return and click on "Return."
- Follow the provided instructions to complete the return request.
Alternatively, you can reach out to our customer support team via WhatsApp at +918169329446, and they will guide you through the return process.
3. Return Acceptance and Processing:
Once your return request is received, our team will assess the eligibility of the return based on the provided information. If your return request is accepted, the following terms apply:
- We will process the refund in the form of store credit or online credit only. We do not offer cash refunds.
- Please allow 3-5 working days for us to process the credit refund from the date the return request is approved.
4. Packaging and Shipping for Returns:
When returning a product, please ensure:
- The product is in its original condition and packaging.
- All accessories, tags, and labels are intact.
- The return package is securely packed to prevent any damage during transit.
You will be responsible for the shipping costs associated with returning the product, except in cases where the return is due to a mistake on our part.
5. Non-Eligible Returns:
We will not accept returns for the following reasons:
- Products damaged due to misuse or mishandling.
- Products that show signs of wear and tear.
- Products returned beyond the 7-day window from the delivery date.
6. Contact Information:
If you have any questions or need further assistance with your return, please contact our customer support team via WhatsApp at +918169329446 or send an email to support@binaf.in
Refund Policy on Customization Orders
At Binaf, each customization order is a personalized process that involves careful planning, numerous consultations, and a dedicated team working to bring your vision to life. Due to the highly bespoke nature of these orders, refunds are not possible at any stage of the customization process.
This policy applies regardless of when the order is canceled — even if it is canceled the same day or the following day. By the time your order is placed, significant time and effort have already been invested in understanding your requirements, conducting detailed discussions, and preparing for the design execution.
We truly value your trust in us and encourage you to thoroughly finalize your decision before placing a customization order. Thank you for your understanding and support as we continue to deliver one-of-a-kind creations with utmost dedication.
If you have any questions or need further clarification, please don’t hesitate to contact us.
At Binaf, we value your satisfaction and aim to provide you with the best possible shopping experience. If you encounter any issues with your order, don't hesitate to get in touch with us, and we will do our best to assist you.
Thank you for choosing Binaf for your shopping needs. We look forward to serving you again soon!